Testimonials
On Point Distribution Partners a wholly owned New Zealand company, have been providing quality fire safety products for over 15 years.
Posted on Google Glen TurnerTrustindex verifies that the original source of the review is Google. I have purchased numerous Cavius smoke detectors, as well as a heat detector for our kitchen. Some time ago, one of the smoke detectors began beeping, so I replaced it. Shortly afterwards, another detector started giving a low-battery warning and continued to beep even after I removed it and vacuumed the mesh. The detectors were approximately 3–4 years old, so I contacted OnPoint Distribution via Facebook to see if there was anything they could do. They offered to replace both detectors without hesitation, and the replacements arrived by courier within just a few days. I fully appreciate that sometimes products/batteries may not meet expectations, but I believe it is how a company handles the resolution that really makes a difference. OnPoint Distribution could not have handled the situation any better. Their prompt and hassle-free customer service was excellent, and I will undoubtedly purchase Cavius smoke detectors again in the future as they are a great product and clearly have fantastic support. Thanks.Posted on Google Adrienne CoatesTrustindex verifies that the original source of the review is Google. Fantastic customer service! We recently had an issue with an older product, and their support team was prompt, helpful, and transparent about everything. They helped me troubleshoot quickly and made the whole process completely stress-free. Gr8 result. Highly recommend!Posted on Google Alan SandreyTrustindex verifies that the original source of the review is Google. I had to return a heat alarm which was part of a set of three. I phoned OnPoint and my call was taken by Lisa Christian. Outstanding customer service, she was charming, very clear on what I needed to do and all in all I was really impressed. On top of that this of the three calls I had made to different companies in the morning and left messages,two of which I was trying to buy goods from only Lisa from OnPoint returned my call. This is one very efficient company.Posted on Google joshua eastonTrustindex verifies that the original source of the review is Google. Good communication and advice provided by their teamPosted on Google Peter van den EndeTrustindex verifies that the original source of the review is Google. I had trouble adding a new smoke detector to an existing system. Spoke to a real person who was very helpful. Turns out I was too impatient and didn't give the system enough time to connect the new detectorLoad more
“We had them installed in our new house a year ago. You don’t even notice them. People are amazed when I tell them it’s a smoke alarm!”
“This product warned us of a problem before we knew there was one! Brilliant!”
“We had these in our old house and knew when we moved we would get these again for our new house. We love the small footprint and also the more modern/commercial look. So easy to mount and, with a battery that lasts for years, you really can’t go wrong.”
“These little guys are much nicer looking that your typical fire alarms. We recently had an incident where our fireplace damper didn’t open properly, unbeknownst to us, and the smoke made its way through out the house setting off all four of our alarms one-by-one.”
“We haven’t had this go off in an emergency, so it is hard to truly rate it, but I feel better about having updated and had photoelectric alarms installed in the home. Nice size and easy installation.”
“These are great smoke and fire alarms. I’ve always used and had great luck with Cavius. These are much nicer looking in our rooms. They are not bulky looking like the other ones.”
“We had them installed in our new house a year ago. You don’t even notice them. People are amazed when I tell them it’s a smoke alarm!”
“I really like these little alarms. They’re small enough that you don’t even notice them, but loud enough that you WILL notice them when needed.”